Shipping & Returns
Shipments
SPAIN AND PORTUGAL
All orders will be sent through Correos Express. Purchased items will be shipped within 1-2 business days of ordering. You will receive an email with tracking information once your order ships.
Although we will do our best to deliver the products within the specified time, sometimes they take longer than expected. If you have not received your order or your item is damaged, please contact us within 48 hours at: info@thesouthpeople.com
Shipping costs for returns and exchanges will not be covered, unless the product is received damaged. In this case, we will cover them. Please note that when returning an item, the initial shipping fee will not be refunded.
Shipping rates
Express Shipping: €2.95 (mainland Spain and Portugal)
Express Shipping: €6.95 (Balearic Islands)
* Free shipping on purchases over €60
Canary Islands, Ceuta and Melilla
Currently we cannot ship to the Canary Islands, Ceuta and Melilla.
EU shipments
GERMANY, BELGIUM, FRANCE, LUXEMBOURG AND THE NETHERLANDS
All orders will be shipped from Spain through Mondial Relay. Purchased items will be shipped within 1-2 business days of order. You will receive an email with tracking information once your order is shipped. The purchased items will be delivered to the Mondial Relay (PaketShop in Germany and the Netherlands) collection point selected during the purchase process or to your home within 4-10 business days after the order.
The order collection period at the Mondial Relay delivery point is 8 calendar days. After this period, the package will be returned.
The collection point will be selected once the payment is made.
Although we will do our best to deliver the products within the specified time, sometimes they take longer than expected. If you have not received your order or your item is damaged, please contact us within 48 hours at: info@thesouthpeople.com
Shipping costs for returns and exchanges will not be covered, unless the product is received damaged. In this case, we will cover them. Please note that when returning an item, the initial shipping fee will not be refunded.
Shipping rates
Shipping to Mondial Relay collection point: €3.95
Home delivery Mondial Relay: €12.95
* Free shipping to Mondial Relay collection point on purchases +€70
* Free home delivery by Mondial Relay on purchases +€130
Returns & Exchanges
If you are not completely satisfied with your purchase you can exchange or return your items and we will give you a full refund.
Conditions:
• Returns must be made within 30 business days of delivery.
• After this time, returns and exchanges are not available for any product.
• Returned items must be unused, undamaged, and unwashed.
• Items must be returned in their original packaging.
• We reserve the right to refuse a return or exchange if items do not meet these criteria.
• Products that are 50% off or more are considered final sale and cannot be returned or exchanged.
Returns take 1-4 business days to process from when we receive them. Once the items are received and inspected, a refund will be issued for the returned items. You will receive a refund confirmation email. Depending on your bank, it may take a few days for the refund to appear in your account.